Refund questions are reviewed against the scope of the request, the timing of the request, and the work that has already been delivered or made available. Written project terms, invoices, or service confirmations control when they exist.
Share the order details, company name, and reason for the request so the review can move quickly and fairly.
If a request is canceled before any substantive work or access has been provided, the review is usually straightforward and based on the original order terms.
Once customized work, delivered files, or granted access have been provided, the review depends on what was delivered, whether changes were requested, and what the written scope says.
Use the contact page and include the original order reference, contact details, and a clear explanation of the concern.
Changes to timing, number of sites, languages, or documentation requirements may shift the work scope and be handled separately from any refund review.
Send the order reference and a short summary of the concern. We will review the request against the written scope and respond with the next step.
